1. Overview
This Privacy Policy explains how our store ("we", "us") collects, uses and safeguards your personal information when you visit or make a purchase through our website. We are committed to protecting your privacy and handling your data in line with the UK GDPR and the Data Protection Act 2018.
2. Information We Collect
We collect information you provide directly and information gathered automatically as you use the site:
- Contact and order details: name, email address, phone number, billing and shipping address.
- Order information: products purchased, order value and order history.
- Payment information: processed securely by our payment provider — we do not store full card details.
- Technical data: IP address, browser type, device information and pages visited.
3. How We Use Your Information
- To process and deliver your orders and handle returns or refunds.
- To communicate with you about your order and respond to enquiries.
- To improve our website, products and customer experience.
- To send marketing communications, only where you have opted in.
- To meet our legal, tax and accounting obligations.
4. Legal Basis for Processing
We process your data to perform our contract with you (fulfilling orders), to meet legal obligations, for our legitimate interests in running and improving the business, and on the basis of your consent where required, such as for marketing.
5. Sharing Your Information
We do not sell your personal data. We share it only with trusted third parties who help us operate, including payment processors, delivery and fulfilment partners, and hosting and analytics providers. These parties may only use your data to provide their services to us.
6. Cookies
Our website uses cookies and similar technologies to keep your shopping cart working, remember preferences and understand how the site is used. You can control or disable cookies through your browser settings, though some features may not work without them.
7. Data Retention
We keep your personal data only for as long as necessary to fulfil the purposes set out in this policy, including any legal, accounting or reporting requirements. Order records are typically retained for the period required by UK tax law.
8. Your Rights
Under UK data protection law you have the right to access, correct, delete or restrict the processing of your personal data, to object to processing, and to request data portability. To exercise any of these rights, contact us using the details below. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).
9. Data Security
We use appropriate technical and organisational measures to protect your data against unauthorised access, loss or misuse. No method of transmission over the internet is fully secure, but we work to safeguard your information at all times.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.